Frequently Ask Questions
Why hire a tree service company?
Tree service is a dangerous job. There are many instances where a tree that needs to be removed or trimmed has a very good chance of causing damage to property. The hazards of climbing high up a tree with powerful saws and equipment is not something to take lightly and can result is serious bodily injury to someone with little experience.
Are you insured?
Yes! We are covered with workman's compensation and liability insurance. Upon request, we will provide proof of insurance. Due to the nature of tree work, we place a very strong emphasis on safety.
**Please be aware of uninsured tree services, whenever requesting tree service work all reputable tree services will provide proof of insurance.**
How can I get an estimate?
You may request an estimate by one of the following options:
Call us at (205) 531-2067
Email us at
Go to our Contact Us page and fill out a form that will be sent directly to us and will be answered as fast as possible
Does it cost money for an estimate?
All Estimates are FREE of charge
An estimate is a proposal that is given to our customers that can result in tree services to be performed upon approval of the work.
It usually takes approximately 1-2 business days to receive an estimate. This of course depends on how busy we are. If there was just a major Hurricane or storm, then sometimes it can take longer. Our estimators schedule all of their own estimates, so you should hear from them within 1-2 business days of calling the office to request an estimate. If it takes longer, we appreciate your patience and calling back in usually helps.
How long does it take to receive an estimate?
Once you submit your signed approval via email or fax, our scheduler will be calling or emailing you within 1-3 business days. Again, this depends on how busy we are. If we just had a major storm, we can be weeks behind our work in this scenario. We appreciate your patience and value all our customers equally, its just that emergency tree service, i.e. trees on houses and such take priority over regular work.
Do I need to be home during the estimate?
No, most homeowners are working during the day, so we frequently provide our services with out our customers present. It is helpful if customers mark the tree by spray paint or colored ribbons.
Do I need to be home for the work to be done?
No! It is not necessary for anyone to be home. If you wish to be home, please let us know and we will try to accommodate your schedule. (Please make sure that your driveway, or any other access point, is open if you are not going to be home.)
How long until work is completed?
During the regular work season, it generally takes about 5 working days. We usually will notify you before we come out to the job site. If you need your work done on short notice, we will do our best to accommodate your needs.
**Please note: Weather will sometimes affect our schedule. Also, some jobs will be fit into the schedule without prior notification.
What time can I expect you?
The crews work 7:00 a.m. – 4:00 p.m. You can expect them Monday – Saturday between those times.
Can I keep sections of the trees removed for firewood?
Yes, if requested by the homeowner before the job is completed. We will cut the wood, determined to be quality firewood, into 18" lengths.
I had my tree removed; however the stump is still here.
When the tree removal crew finishes the tree, the stump grinding crew is notified. They will usually come out later that day or the following work day to remove the stump(s). The mulch, dirt, and wood chips created by grinding out a stump are left on site unless the customer specifically requests them removed. If you want to have Tree Pros LLC remove of the “stump grindings” the crew will come back within a time period that is appropriate. Tree Pros LLC can provide this service at an additional service charge; the price will vary according to the size and location of the stump. If there is any problem, contact the office at 205-531-2067.
Note: Unless clearly marked, Tree Pros LLC Service is not responsible for any underground irrigation or utilities including but not limited to; gas, electric, or cable lines.
Will there be any damage to my lawn or yard?
Removing large trees does create some damage to most yards. Many pieces of the tree are lowered on ropes. However, the log and many sections of the tree may also be dropped on the lawn. We try to minimize and localize the effects of large tree removals. The smaller the tree, the less likely you will notice any effects to your yard.
Tree trimming usually leaves the least amount of impact. Some small amounts of sawdust are usually left in the lawn. We will leave your lawn as clean as possible.
How can you tell if a tree is dead?
One way to tell if the tree is dead or dying is if it does not have any leaves any more. You can tell that it is dying or in decline if every year you see less and less leaves on its branches. Other ways to tell if the tree is dead or in decline include looking at its trunk for severe damage, disease, fungi, broken bark, broken limbs, stress fractures, etc. You can also look for exposed roots or roots that are consistently dry/brittle. Another way to tell if a tree is in decline is if it's dying from the top down.
How do I pay?
We accept cash and checks , as well as Credit Cards and Debit Cards(Visa,Master Card,American Express and Discover Card) for payment.. Any payment made with Credit/Debit card will have A 3% credit card processing fee will be added to customer invoices if a credit card is used. You can send a check to 18761 Remlap Drive Remlap, AL 35133 . You can also leave a check with the crew upon completion of the job. or we will send you a bill in the mail after the work is completed. We do not ask for payment until work is complete.
Do you use spikes to prune trees?
No, we do not use spikes to climb live trees for pruning. This is a big no no in the tree care industry. This occurred a lot back in the 80’s, and unfortunately still occurs today. This is a great question to ask and we ask that our customers always ensure whoever they hire to make sure that spikes are not used when pruning – only removals.
Do you top trees?
No, topping trees is also a big no no in the tree industry. Topping trees is bad because it alters the branch structure and integrity of the limbs causing weak branches. Topping is deceiving because at first it might appear that the tree is safer, however, in the long run has serious negative consequences. Dont TopTrees.
When is the best time to prune a tree?
Anytime is really a good time to prune trees. Most trees are best to prune just before bud break, however, it is generally OK to prune trees anytime of the year. We don’t usually recommend pruning evergreen trees unless they are smaller such as Holly or hedge shrubs to be shaped with hand shears. Larger evergreens generally should not be cut. Deciduous trees can be pruned anytime. Make sure the tree company only prunes by the ANSI A300 tree pruning standards.